RegionPoolAndSpaSucks

Trevor ended up getting involved with the pool hullabaloo because Bob started to get defensive and a little unnerving.  If you don't know Trevor, you might not know that despite his goofy outer shell, he's wicked smart. He's a fantastic writer, and he doesn't suffer fools. He asked me to get an invoice from Bob before another cent was paid, and Bob tried to give me the runaround. He seemed not to know what I meant by "invoice" or why I would want one. This is the next text that Bob received: As you might imagine, after dealing with me and my sweetness, Trevor's text was a bit of a shock. RED FLAG #14 : It was also a shock when we received the emailed invoice and saw the "extra's [sic]" that had been added to the original contract. (And when will people learn that apostrophes aren't necessary to make something plural? It shows possession or a contraction, y'all. Really.) Trevor wrote back that we would give the same haste to paying the...

 I had texted Bob and told him that we could only communicate in writing from that point on. I just didn't trust talking to him on the phone because then I had no proof of what he was telling me.  Bob responded to my text by first claiming that he never told Vega's that we were unreasonable clients. He admitted to not liking my dad, but he said I was the "sweetest person ever." Obvi. Then he started to get defensive once again about the global supply chain issue and the rain. I don't doubt that those things posed some problems, and I told him that; however, there was still work that could have been done during that time that wasn't. I was so tired of being run around and told that I was lucky to have had a pool built in three weeks with five weeks of rain impeding the process. The pool was essentially unusable. No one had taught me how to do anything with the chemicals or how to keep it clean. Leaves upon leaves were choking the water every day and there were ...

The concrete turned out great after all of the work put in by the concrete guys and despite the lack of work by Region Pool and Spa. Our pool was filled with green water, algae, and various dead animals, but the patio surrounding it was fantastic. (Poor Dallas was tasked with looking for and removing said animals on a daily basis. He's a good kid.) The second concrete guy also measured 40 square feet less than the original number Bob had given us. Huzzah! With the concrete done, I anxiously awaited word about the installation of the automatic pool cover and the return of a fully functional fence. I feel like you know, dear reader, what is coming next.  Bob had basically forgotten about fixing the fence, so I called the fence company myself. When I told them that he had cut through the fence, there was complete silence at that end of the phone. They were stunned, as was everyone who heard the story, that anyone would go to such an extreme when all someone had to do was call the fenc...

 When we last left the Wells Pool Project, it was June 23 and we were waiting on concrete to be poured. The fence had been cut down, the water in the pool was green and disgusting, and the yard was filled was rocks, mounds of dirt, and trash.  It had been raining, and that was Bob's big mantra for weeks to come. He couldn't help the rain, of course, and our frustration was hurting his feelings. The trench that had been dug for plumbing and electric was filling with muddy water. On one of the work days, a neighbor told me that she saw one of the workers flip someone off in front of our house. Classy and professional. By this time in the process, I was twitchy most of the time. I was in the middle of everyone involved in the project, and no one was happy.  We finally ended up getting concrete forms laid out by a company on a Friday in July. It was cool to see how things were going to look! When Monday rolled around, no concrete guys. Huh? They had done all the work just day...

  I decided it was time to detail the summer 2021, the summer of our discontent. Yes, the pandemic was rotten and sticking around home for another summer was frustrating. The most frustrating activity by far, though, was the installation of our in-ground pool by Region Pool and Spa in Crown Point, Indiana.  Throughout the posts, I'll lead you on a journey through the entire process, soup to nuts. By the end of the story, I think you'll agree that it was all bananas, and that no one else should have to go through what we did.  But before I begin, I want to be clear that I am not looking for sympathy. I'm not so tone deaf that I can't see how complaining about a pool installation is in bad taste. My purpose for writing about this is to hopefully change someone's mind who is considering putting in a pool with Region Pool and Spa. No one should have to go through the roller coaster of emotions that come from working with that company.  Okay, ready? Let's go! Travel ...